Quality Management Tools Paper

Essay by joneskUniversity, Master'sA+, January 2005

download word file, 8 pages 3.7


As the facilitators of an upcoming presentation, the presentation will describe three quality management tools from a list of twelve. Quality management tools allow people to see different ways of performing work in a quality way. Each quality management tool will give the reader some in-sight on what the quality management tool is and how it is used to improve work processes. By implementing quality management tools a company can improve the process of how work is done to provide customers the best of the best. Three of the tools have been chosen and through this presentation, a better understanding of the quality management tools will be presented.


Three quality management tools have been selected by the facilitators, to be presented to explain what each tool is used for and how they can improve the work process that produces quality products or services. The three quality management tool chosen by this team are and the mean of each are as follows:

1) Brainstorming is a sudden inspiration or idea.

2) Benchmarking is a survey's mark made on some stationary object of previously determined position and elevation, and used as a reference point in tidal observations and surveys.

3) Histograms are representations of statistical data by rectangles whose widths represent class intervals and whose heights use represent corresponding frequencies (Websters Dictionary Definitions).

As each of the three quality management tools are presented, you will see how each is used and how it can improve the operation of how a company operates and the quality of the products offered to their customers.


When faced with a difficult situation there are several decision-making tools or techniques that one can employ, brainstorming is one of them. Brainstorming is a powerful technique that breaks through narrow thinking by tapping into ones creativity,